Cisco finesse cti system error.
Aug 25, 2021 · Upgraded from 10.
Cisco finesse cti system error. 1) According to CTI Protocol Developer Guide CTI-14 is reserved. Aug 25, 2021 · Upgraded from 10. Call operations performed on a dialog (such as MAKE_CALL, HOLD, RETRIEVE, ANSWER, END, TRANSFER, CONSULT, and CONFERENCE) may result in CTI errors. I see Nov 18, 2011 · Check the connectivity between the agent PC and the CTI server. Jun 5, 2017 · When you try to use the Silent Monitoring feature, Finesse Supervisor gets an error; "Unable to Silent Monitor at this time (CTIError=Generic Error)". It doesn't happen on IE11. Finesse Web Services returns 500 if the CTI connection is lost but the loss is not yet detected by automated means. Jun 18, 2024 · This document describes solutions for common problems and solutions in Cisco Unified Contact Center Express (UCCX). 5. User API Errors - Provide customer service agents a way to integrate with their contact center interfaces. Jan 31, 2020 · For information about Finesse IPPA settings, see Manage Finesse IP Phone Agent. This document contains information about error type and error message. Jan 31, 2020 · The Reasons tab on the Cisco Finesse administration console allows you to view, add, edit, and delete Not Ready reason codes, Sign Out reason codes, and Wrap-Up reasons. the MIVR logs shows "%MIVR-SS_RM-7-UNK:Primary extension [6562953] is not unique and exist on 2 May 18, 2020 · UCCX Finesse 11. There are two types of reason codes; predefined system reason codes and administrator-configured reason codes. x on all Cisco UC and CC platforms (UCCE). Jun 29, 2023 · This document describes how to solve Agent log in failures on Unified Contact Center Express (UCCX) with Cisco Agent Desktop (CAD) or Finesse. Sep 14, 2020 · Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) offer reason codes for the agents in various states and events. Jan 31, 2020 · The B Side CTI host and port must be configured through the Finesse administration console. 1 server with UCM 8. We want to use cisco finesse with google chrome or edge chromium but the connection and live reporting dashboard breaks after few hours. I have one agent that cannot login because she keeps getting the error "Phone is not unique". 6 (1). Thanks! Jun 15, 2021 · This document describes how to implement Certificate Authority (CA) signed certificates between Cisco Finesse and CTI Server in CCE solution. The most common cause of this issue is that Monitoring Calling Search Space (CSS) on the supervisor line does not have the priviledge to monitor the agent line. 2. Apr 29, 2015 · When agent clicks the answer button on Finesse - "An error (red X) appears along with this message - Cannot perform operation: Error Code: CTI-tragetMediaAddress - Agent can then only pick up call using hard phone. Contact Center Enterprise Administration and Data Server Settings Contact Center Enterprise CTI Server Settings Cluster Settings Desktop Chat Server Settings Cloud Connect Server Settings Update Cloud Connect Connection Time Keyboard Shortcuts Contact Center Enterprise Administration and Data Server Settings Use Jul 2, 2020 · CTI Failover AWDB Failover Finesse Desktop Failover Desktop Behavior Finesse IP Phone Agent Failover CTI Failover Benchmark Parameters: For a Contact Center with the capacity of 2000 logged in agents and 6000 to 12000 configured agents, it takes up to 120 to 150 seconds (with up to 200 milliseconds WAN delay) for the Finesse server to recover its state during the CTI Failover in a voice only . Oct 24, 2019 · Hi Ligia. In addition to Cisco Finesse API errors, a response may return a CTI error or an HTTP error. To populate them across the solution, you must configure the reason codes in both Finesse and Unified CCE. We've looked at logs and not finding any OOS messages. From the go live we are experiencing a high number of these CTI Failures. If there is a reason code conflict then the following message appears when you sign in to the administration console: Custom reason codes conflict with system reason codes. The CTI server logs certain errors but does not return events for them. Aug 19, 2016 · I've noticed there are a few threads regarding requests for more meaningful error codes for these CTI messages, unfortunately I've not come across any documentation or information which provides a definitive list of these Finesse error codes. For instance, if you have an agent that doesn't have the issue, have the "problem" agents try and use the phone of agents who do work (and vice versa), to see if it is a CSS/UCM set up type of issue. Also check your name resolution, your agent PC should be able to resolve the CTI server's name to an IP address, if necessary create a local host file on the agent PC with that name resolution. 10000-38 Logged in ready agent receiving an error code CTI-0 when trying to transfer an inbound call from the CSQ. Finesse alternates between the configured servers until it makes a successful connection. Oct 13, 2016 · Has anybody experienced this issue where SSO enabled agent logs in with an extension, Finesse sends API request to CTI server to set agent state, CTI server chokes on the message complaining about: 17:12:08:300 cg1A-ctisvr Invalid Enterprise CTI message received from session: 4 (client Finesse at ( Restarting CTI manager, wait till after hours? We have an issue currently where new Finesse users can't sign into Finesse. For information about Finesse IPPA settings, see Manage Finesse IP Phone Agent. " May 22, 2018 · I have the following error in my Finesse application (11. When calls are received, they are unable to answer them using the Answer function the Finesse portal. Cisco 7965 IP phones using May 14, 2021 · System Reason Codes are auto-generated reason codes that may conflict with custom reason codes when upgrading from an older version to Cisco Finesse 11. The reason codes you configure in Finesse are not automatically populated in Unified CCE. In these scenarios, the Finesse server is unavailable to its clients. 500 - DB_RUNTIME_EXCEPTION (database error, but the database is thought to be operational) Jan 3, 2019 · CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12. You can find information about error data values for most User and Dialog errors in the following documents: Apr 30, 2025 · CTI failover happens when the Finesse server disconnects from the CTI server/Agent PG due to network failure or server error. 6. We have QoS in place on our WAN however, have many if not most of the staff working from home. I plan to restart this on the publisher server and from my reading, it will take any CTI controlled devices offline. The notification system sends these errors as asynchronous updates. Feb 29, 2024 · I have some agents that use a CTI Remote device with a remote destination that rings an iPhone. 1) Cannot Perform Operation Error Code CTI - 13 This situation happen when a customer calls to an agents and customer did not hang up the call and agent. Aug 24, 2021 · when the agent received the call the agent was not able to use the direct transfer when using the direct transfer the finesse give me the following Error: error cancel perform operation error code cti-1 May 15, 2012 · I have a UCCX 8. When a client makes an invalid update request for a ECC or call variable, that request is sent to Finesse and then to the CTI server. In the duplex mode, if Finesse loses connection to CTI server, it attempts to connect to the server which is running. x to 12. 0 (1) -Constants and Status Codes Failure Scenarios - Provide customer service agents a way to integrate with their contact center interfaces. Jul 27, 2020 · So you'd want to see if there's an issue with the setup of those two agent phones. So there is no any description there. Nov 27, 2019 · The following points worked for me: CUCM admin Panel > Click on User Management > application User> Select the admin list of application users ID from the list > Insert the details of the device in the following list as below: Available Profile CTI Control device profile Extension mobility Control device & refresh the windows browser and you will see the user can login to the Cisco Finesse easily. 2) Does it happens when you make the transfer from Finesse? What happens if you make transfer from phone or consult transfer in Finesse? Dec 10, 2014 · Cisco Community Technology and Support Collaboration IP Telephony and Phones Cisco Finesse Generic Error Code Jul 2, 2020 · You can configure CTI server, Administration & Data server, cluster settings, Finesse IP Phone Agent (IPPA), and Cisco Context Service settings on the Settings tab of the Cisco Finesse administration console. After browsing the web I found that restarting the CTI manager may be a fix. ffaqnngshtd7lovztp3hhqw5bkt4gg3qvlraoxlqtejo4